Live 345 FAQ – Complete Answers for Malaysian Players

The minimum age to register and play at Live 345 is 18 years old. This is an absolute requirement that cannot be compromised. Live 345 verifies the age of all new members and reserves the right to request identity verification documents at any time. Players found to have registered using false information or who are underage will have their accounts terminated immediately.

No. Each player is only allowed to have one account only at Live 345. Holding multiple accounts is a serious violation of our Terms & Conditions. If you have more than one account, all associated accounts will be suspended and balances may be forfeited. If you have forgotten your existing account password, please use the "Forgot Password" function or contact our support team.

Some details such as your phone number and email address can be updated through your account settings. However, changes to sensitive information such as your full name and ID number require document verification. Contact Live 345 customer support via live chat for assistance updating your account information securely.

To permanently close your account, contact Live 345 customer support via live chat. Make sure you have withdrawn all remaining balance before submitting your closure request. Requests are processed within 3–5 business days. If you are closing your account due to problem gambling, please read the Responsible Gaming us for additional options including self-exclusion.

Live 345 accepts a wide range of popular Malaysian payment methods:

• E-wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Direct bank transfer: DuitNow
• FPX Internet Banking: Maybank2u, CIMB Clicks, and other local banks

All deposits are processed instantly and credited to your gaming account within seconds.

The minimum deposit at Live 345 is just RM10 — among the lowest of any online casino platform in Malaysia. This allows new players to get started without a significant financial commitment. There is no daily maximum deposit limit for most payment methods; however, specific limits may apply for e-wallets.

Withdrawal processing times depend on the method selected:

• Touch 'n Go / GrabPay / Boost / ShopeePay: 15–30 minutes
• DuitNow: 15–60 minutes
• FPX Internet Banking: 1–3 business days

All withdrawal requests go through a standard security review before approval. Your first withdrawal may require a brief identity verification.

Minimum withdrawal amounts vary by method:

• E-wallets (TNG, GrabPay, Boost, ShopeePay): RM50
• DuitNow: RM50
• FPX Internet Banking: RM100

No processing fees are charged for standard withdrawals. Make sure your account balance is sufficient and that all bonus wagering requirements (if any) have been met before making a withdrawal.

If your deposit has not been credited within 10 minutes, please do the following:

1. Check whether the transaction was successful on your e-wallet or bank's end (transaction records).
2. If so, take a screenshot of the transaction proof showing the transaction ID, amount, and time.
3. Contact Live 345 customer support via live chat and include the relevant proof. We will review and resolve the issue within 30 minutes.

Live 345 does not charge any fees for standard deposits or withdrawals. However, your e-wallet provider or bank may apply a small transaction fee depending on your plan. We recommend checking with your respective provider for detailed charge information. All withdrawals processed by Live 345 are free of any additional charges on our end.

New Live 345 members are eligible for a welcome bonus package worth up to RM600, which consists of:

• First deposit: 100% bonus up to RM300
• Second deposit: 50% Bonus up to RM200
• Additional bonus: Free credits and free spins worth up to RM100

Bonuses can be claimed from the Promotions tab after completing registration and your first deposit.

Every Live 345 bonus comes with wagering requirements that must be met before the bonus value can be converted into withdrawable cash. Wagering requirements are typically expressed as a multiplier (e.g. 20x means you need to wager 20 times the bonus amount). A time limit to complete the wagering also applies. Please read Terms & Conditions each promotion carefully for full details.

Yes! Live 345 offers a wide range of ongoing promotions for active members, including weekly reload bonuses, daily cashback, login bonuses, special slots tournaments, and exclusive VIP deals. These promotions are updated regularly and announced via email to registered members. Log in and check the Promotions tab often so you never miss an offer.

Live 345 offers a referral programme where you can invite friends to register using your personal referral code. Once your friend signs up and makes their first deposit, both of you will receive a credit bonus. Get your referral code from the "Profile" section after logging in. Terms apply — see Terms & Conditions.

Live 345 offers over 600 games covering a wide range of categories:

• Slot Games: 200+ titles including Asia-themed slots, progressive jackpots, and classic slots
• Live Casino: Baccarat, Roulette, Blackjack, and Sic Bo with real dealers 24/7
• Table Games: Baccarat variants, blackjack, and other card games
• Lottery: Daily number draws with exciting prizes
• Cricket: Bet on local and international cricket matches

Some slots at Live 345 offer a demo mode that lets you try the game without using real money. This is ideal for new players who want to get familiar with game mechanics before placing real bets. However, live casino games with real dealers require a registered account and an active balance to participate.

Yes. All games at Live 345 use Random Number Generator (RNG) independently audited by a third party to ensure all game outcomes are fully random and fair. Our slots display transparent RTP (Return to Player) figures. Live casino games feature real human dealers in a closely monitored studio environment, guaranteeing a transparent playing experience.

Absolutely! The Live 345 platform is fully responsive and mobile-friendly. You can play seamlessly on any Android or iPhone without downloading any additional app. Simply open your web browser (Chrome, Safari, or Firefox) on your phone and log in as usual. The experience is fully optimised for smaller screens with intuitive touch controls.

Yes! One of the unique advantages of Live 345 is that some of our live casino tables feature dealers who who speak Bahasa Malaysia. This creates a more comfortable and familiar playing experience for Malaysian players. Malay-speaking live casino tables can be filtered and selected from the Live Casino page after logging in.

Live 345 uses SSL 256-bit — the same security standard used by Maybank2u and leading banking institutions. All your personal and financial data is stored on secure servers protected by multi-layered firewalls. Your information will not be sold or shared with third parties without your consent. Read our Privacy Policy us for full details.

If you suspect any unauthorised activity on your account, act now:

1. Change your account password immediately.
2. Contact Live 345 support via live chat to temporarily freeze your account.
3. Provide details of the suspicious activity you noticed — we will investigate promptly.

Live 345 will never ask for your password via email or live chat. Stay alert to phishing attempts.

The identity verification (KYC) process is a standard requirement for all responsible financial and gambling platforms. Live 345 requires verification to protect players against identity fraud, ensure withdrawals are processed to the correct account owner, and comply with consumer protection guidelines. Commonly requested documents include a national identity card (MyKad), utility bill, or Malaysian bank statement. All documents are handled with full confidentiality.

Contact Live 345 customer support via live chat to set a daily, weekly, or monthly deposit limit. State the limit amount you want (e.g., "I'd like a daily deposit limit of RM100"). Limits can be lowered immediately, but increases take 24 hours to take effect — this is an intentional safeguard. This tool is free for all members.

To activate self-exclusion, contact Live 345 support and request a "self-exclusion" for your chosen period: 24 hours, 3 days, 7 days, or 30 days. While the exclusion is active, you will not be able to log in, deposit, or play. Your balance remains safe. For more information on all the control tools we offer, visit the Responsible Gaming ours.

If you feel that gambling is starting to negatively affect your life, finances, or relationships, please:

• Contact Live 345 support for permanent self-exclusion.
• Talk to a trusted family member or friend.
• Seek professional help from a counsellor or mental health specialist at your nearest hospital or clinic.

Remember — asking for help is a sign of courage. Read our full guide at Responsible Gaming.